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How To Order
We make it fun and easy to personalize any of our
products.
| 1. Choose your item. |
| 2. Select your personalization
options and complete |
| our
Design Your Own order form. |
| 3. Make your purchase. |
It’s that simple!
Order Processing
Please allow 7-10 business days for us to create your
custom creation. This allows for any unforeseen issues
or backorders that may occur. Most orders ship within
3-5 business days, but we cannot guarantee that. If you
need your order sooner, please
contact us
and we will do our best to accommodate you.
Shipping
We ship all orders USPS Priority Mail with Delivery
Confirmation for a flat rate of 5.00 per order. Shipping
transit time is 3-4 days.
We do offer Express Mail shipping for 20.00 per order.
Please select either option during check out.
Please Note: Total sales do not include sales tax.
We ship to anywhere in the Continental United States. A
nominal fee and Signature Confirmation may apply to
orders shipped to Alaska, Hawaii and Canada. We are not
responsible for damaged or lost packages once they leave
our hands. Insurance is not required, but suggested. You
may choose this option during checkout.
Payment
Orders are currently being processed through Paypal. It
is not necessary for you to have an account to use this
free service. Paypal is a safe and secure way to make a
payment.
If you prefer to mail us a personal check or money
order, please print the order form and mail it with your
payment to:
Eleni Hope Designs
PO. Box 261
Katonah, NY 10536-0261
We will not start your order until your check has
cleared, which usually takes about 5-7 business days.
There is a 40.00 fee for all returned checks.
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